bonus123 Account & Payment FAQ

On the login screen, tap "Forgot your password?" and enter your email address or username. We send you a password reset link to your email. Click the link, set a new password, and log in. The reset link is valid for 24 hours. If you do not receive an email, check your spam folder or wait a few minutes—sometimes delivery is slow. If the link has expired or you still cannot reset it, contact our support team with your username and the email address on file. We verify your identity via SMS and issue a manual password reset. This typically takes 1-2 hours during business hours.

Start by opening the app or visiting bonus123.app and tapping "Open account". Enter your email, create a username, set a password, and provide your mobile number. Verify your email by clicking the link we send you. Next, we ask for your personal details: full name, date of birth, national ID number, and residential address. Upload a photo of your identity document (KTP, passport, or driving licence). We verify these within 1-2 hours. Once verified, your account is active and you can deposit. The process typically takes subject to verification plus 1-2 hours for verification. If your document is blurry or cut off, we request a new upload—resubmit and we re-verify, usually within 1 hour.

We provide English-language support through the in-app chat feature and email. During business hours (Monday to Sunday, 8 AM to 10 PM), our support team typically responds within 2-4 hours. Outside business hours, your message is queued and we respond when the team comes online. Urgent account access issues (locked account, suspected fraud) are prioritised and may be resolved within 1 hour during business hours. Non-urgent questions like game rule clarifications or general account questions usually get a response within the standard 2-4 hour window. During major events like Liga 1 finals or Idul Fitri, response times may be longer due to higher message volume.

We do not charge fees on deposits. When you transfer money via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount arrives in your bonus123 account. Your bank or payment provider may charge you a transaction fee on their end; we have no control over that. We also do not charge fees on withdrawals. When you request a withdrawal, we send the full balance back to your original payment method. Again, your bank or payment app may charge a small fee to receive the transfer. Our policy is: no fees on either direction.

When you submit a withdrawal request through bonus123, we review it for compliance and fraud detection. This review typically takes 2-4 hours during business hours. Once approved, we initiate the transfer to your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank). The actual transfer time depends on your payment provider. online payment, e-wallet, and mobile banking transfers usually arrive within subject to verification. Bank transfers (local payment, online payment, e-wallet, mobile banking) typically arrive within 1-2 business hours. During weekends or public holidays like Idul Fitri or Idul Adha, bank processing may be delayed. If your withdrawal is not received after 24 hours, contact support with your withdrawal request ID and we will investigate.

We accept nine payment methods: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers from e-wallet, mobile banking, local payment, and online payment. All nine methods work for deposits and withdrawals. Choose the method that is most convenient for you. If you use e-wallet or mobile banking, the transfer is usually instant. Bank transfers typically take 1-2 hours on business days. local payment (Quick Response Code Indonesian Standard) is also supported—scan the code at checkout to pay. We do not accept credit cards, cryptocurrency, or international payment services like PayPal or Wise.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time with a human dealer. You see the dealer, cards, and wheel. A live dealer controls the game—you are playing against them or with other players. Slots (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Aviator, Mahjong Ways) are automated games where a random-number generator determines the outcome. You spin a reel or trigger a game event; the software generates the result instantly. Live-dealer tables feel more interactive and social; slots are faster and can be played offline. Both use certified random-number generators or live dealers to ensure fair outcomes. Both are available on the bonus123 app and web version.

We offer welcome bonuses to new accounts. The exact bonus terms depend on your payment method and location. Bonus offers typically come with a wagering requirement (turnover condition): you must place bets or play games totalling a multiple of the bonus amount before you can withdraw it. For example, a bonus with a 5x turnover means you must wager five times the bonus amount. Different games may count differently toward the turnover (slots count non-specific info, live dealer may count 10-non-specific info, sportsbook may count 0-non-specific info depending on odds). Bonuses usually expire after 7-30 days if not used. Read the bonus terms in the app before claiming—they tell you the exact multiplier, eligible games, and expiration date.

Yes. We cover Liga 1 (Indonesian football), Piala Indonesia, Piala AFF, Champions League, Premier League, and many other football leagues and tournaments. You can place bets on match outcomes, goal totals, player statistics, and in-play markets (bets placed while the match is ongoing). We also cover MotoGP and badminton tournaments. Odds update in real time. You can place bets from the sportsbook tab in the app or web version. Your sportsbook balance is shared with your live-dealer and slots balance in one unified wallet.

We encrypt your personal data (name, ID number, address, email, payment details) using industry-standard encryption (TLS/HTTPS). Data is stored on secure servers with access controls. We do not sell your information to third parties. We share information only with payment processors, fraud-detection services, and government authorities if required by law. Our privacy policy details exactly what data we collect, how we use it, and who can access it. You can read the full policy in the app under Settings or by visiting the privacy policy page. If you have concerns about your data, contact support and we will explain how your information is being used.

If you suspect someone has accessed your account, change your password immediately using the "Forgot password?" link on the login screen. Then contact our support team via the in-app chat feature, providing your username and a description of what happened. We can review your recent login activity and transactions, freeze suspicious activity, and help secure your account. If money was withdrawn without your authorisation, we investigate and may reverse the transaction if we can confirm the activity was fraudulent. Enable two-factor authentication (2FA) on your account if available—this adds a second security layer. Never share your password with anyone, and log out on shared devices after use.

You must be of legal age in your jurisdiction (typically 18 or older) and reside in a jurisdiction where online gaming and sportsbook services are legally permitted. You must provide truthful information during registration. You cannot open multiple accounts using different names or IDs. If you are in a jurisdiction where online gaming is prohibited, you should not attempt to create a bonus123 account. We reserve the right to suspend or close accounts that violate these requirements. For a full explanation of jurisdiction restrictions and eligibility, see our legal notice page.